Implementing changes in public procurement towards cooperation with social enterprises can be challenging for employees at different levels of municipalities and other contracting authorities. The impetus can be leadership (from above) or individual activity (from below). Successful implementation of change requires gradual steps: not only targeting enthusiasts, but also working with those who are afraid of change; communicating clearly and regularly; providing training and practical information; openly responding to concerns and supporting employees when leaving their comfort zone. It is essential to support the change and show its meaningfulness continuously.
Sustaining the change is key. It requires clear objectives, division of roles, a timetable and control mechanisms. Employees must understand the benefits of cooperation with social enterprises for the office, the municipality and the community.
Practical support includes, for example, a list of verified social enterprises, information about their specificities (e.g. smaller volumes, longer delivery times), the importance of responsible procurement and sharing examples of good practice.